Please ensure you read and understand the following Terms and Conditions. If you have any queries, please do not hesitate to contact us for clarification before you sign them.
In order to ensure that the home(s) are clean and ready for guests' arrival, the rental period will begin at 4pm local time on the ARRIVAL date at the home(s), and ends at 10am local time on the DEPARTURE date. If these times need to change, please inform us before arrival and we will try to accommodate any request.
The Owners, Management Company or their agents shall be allowed access at any reasonable time during a guests' stay.
For the security of guests' party and the homes, do not allow any unidentified visitors to enter the homes. If in any doubt please call the Management Company to check the identity and authorisation of any maintenance/pest control or others that may identify themselves as part of the staff.
As outlined in a following section on Swimming Pools, the pool has a weekly cleaning/maintenance schedule. The pool MUST be vacated if the pool company arrive to check and clean the pool. This should only be a minor interruption. The pool staff do not need to gain access to the interior of the homes to carry out this maintenance.
The 'Lead Guest' is required to make all members of their group aware that all doors and windows must be locked, including garage doors, the front door and all doors leading to the pool area.
Our homes are protected by a monitored security alarm system. The alarm MUST be activated whenever the homes are left unattended.
It is very important for your security and the security of the homes that these instructions are followed.
In accordance with the Crescent Lakes Homeowners Association rules, no truck, boat, trailer, recreational vehicle, commercial vehicle or other types of non-passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Crescent Lakes. Vehicles parking on, or obstructing the sidewalk (pavement) is forbidden. Fines will be imposed by the Homeowners Association or Sheriff's Officers for any breach of these regulations. The villa owners, Management Company, or agents do not take any responsibility for these Fines.
We strongly advise that all guests have appropriate travel insurance in force from the time of booking, and for the total duration of the trip. Please ensure the policy includes cancellation charge cover. UK, and other non USA guests, are also advised to have a policy that gives adequate medical cover for the USA. Please be aware that if you choose not to take out insurance, you, the 'Lead Guest', will be personally responsible for payment of any cancellation charges which may become due.
Florida has a tropical climate, which is ideal for both humans, and pests. These are not an unusual occurrence, for which our homes have a monthly pest control program. To help eliminate these uninvited guests, we recommend that all windows and doors remain shut at all times, spills of food or liquid are cleaned up promptly and that all opened food is stored sealed containers and/or in the refrigerators. If you become aware of a pest problem inside the home(s), sprays such as Raid can be purchased locally. If the problem is more widespread, you must inform our Management Company immediately so that the appropriate treatment can be initiated.
No pets or animals are allowed in any of our homes at any time.
The homes are cleaned and checked prior to your arrival and after you have departed. Should you require mid stay cleaning, this can be arranged and paid directly to us or locally to the Management Company. Although the homes are cleaned after your departure it must still be left in an orderly state and all kitchen utensils should be washed.
Recycling and trash are collected once each per week - the actual days are listed in the owners' manual in the home. Trash must be placed in bags and securely tied before being placed in the Trash Cart. Only recyclable items are to be placed in the Recycle Carts. The carts must be placed at the end of the property's driveway, close to the road on the evening before collection and returned to the Garbage Enclosure by the evening of the collection day.
PC (COMPUTER), WIRELESS ROUTER & INTERNET: Our homes are equipped with a secure Wireless Internet Router & PC for your use. Whilst we endeavour to have this available for guests, routine maintenance may mean that we have to withdraw it from use at short notice. No liability is accepted whatsoever for this. We ask that guests do not tamper with the Modem, Router or PC settings. The WEP key for Secure Wireless access is supplied with the Home Information Pack prior to guests' arrival.
COPYRIGHT: Our High Speed Internet service may not be used to Upload, Post, Transmit, Download, Share or otherwise make available or traffic in any materials or content that violate or infringe on the rights of others.
BBQ USE & CARE: A Gas BBQ is provided in our homes for guests use and enjoyment. Upon arrival the BBQ should already be clean. If it is not, you should report it to our Management Company within 24 hours of arrival. The BBQ MUST NOT be used in the pool area under any circumstances. THIS IS FLORIDA STATE LAW. Only once the BBQ is cooled down, should it be returned to storage - it must not be returned to storage when it is still hot, as it would prove to be a fire hazard. Butane Gas Bottle Care - Extreme care must be taken at all times by a responsible adult when using the BBQ. It must NEVER be left unattended. Children should not be allowed in the immediate area around the BBQ when in use, and they should never be allowed to use the BBQ.
Gas Bottle refill - Two gas bottles are provided for guests convenience. It is the guests' responsibility to purchase gas for their own use if the Gas Bottle runs empty. Gas bottles can be refilled at most Gas filling stations for about $20.
The Owners, the Management Company, and/or their agents take no responsibility, howsoever caused, for any personal or material damage to any guests, or their belongings, while using, or in the vicinity of, the BBQ.
AIR CONDITIONING & HEATING: Our homes are Air Conditioned (AC) throughout. A thermostatic control is used to turn on/off AC or Heating. The temperature MUST NOT be set lower than 74F for the AC, as this will Freeze the unit, and may cause permanent damage. If the unit is frozen, and/or damaged during your stay, you will be charged the full cost of fixing, or replacement of the unit, and any maintenance costs to return the AC to full working order, and by accepting these Terms and Conditions, you, the 'Lead Guest' agree to be liable and pay for any of these additional costs.
OTHER EQUIPMENT: A Sony PlayStation (PS) & Nintendo Wii are provided in our homes free of charge for use by the guests. These systems include the main units (which also serve as DVD players), two controllers each and a selection of games. Guests are responsible for the proper use of the PS & Wii systems and their various components.
Our swimming pool depth is from approx. 3 feet to approx. 5 feet and the Jacuzzi/Spa is approx. 3 feet 6 inches deep. (For our Villa #4 only, the Baby pool is approx. 1 foot deep). The pool is cleaned, inspected and chemically balanced every week for your safety and comfort. However, occasionally it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during a guests stay, for safety reasons, it will be necessary to vacate the pool for a specific period as advised by our management company or the pool cleaner.
The water in the swimming pool is chlorinated, but will stain and bleach fabrics. Before entering the home(s) from the pool area, please ensure that all guests, and particularly children, have dried off as much as possible. Wet clothes and towels must not be placed on floors or furnishings - a clothesline for airing is provided in the garage and a towel rack is supplied on the pool deck.
All guests using the swimming pool must take note of the pool rules and regulations that have been posted in the swimming pool area. These need to be strictly adhered to, for the safety of all guests and respect for the neighbours.
BREAKDOWN: Very occasionally, pool or Jacuzzi/Spa heating, water pump, lighting, or other working parts can break down - in the unlikely event of this happening during your stay and Pool heating has been paid for, the Management Company will either provide the owed day(s) pool heating at a later time or, if this cannot be accommodated, we will refund the unused portion of pool heating costs. If the pool or Jacuzzi/Spa pump system or lighting breaks down, this may not be able to be restored without draining the pool. If this is repaired during your stay, please be aware that you may not be able to use the pool for the duration/remainder of your stay, whilst the water is drained, the light(s) or pump repaired and the water restored to normal levels.
POOL HEATING: Pool heating is recommended for stays between October and March - there is a 4 day minimum period for pool heating.
Guests are not permitted to adjust the pool heater controls. Any sign of tampering will result in the pool heat being turned off and payment will be forfeited. Any problems with pool heating should be reported to the Management Company immediately.
The pool heating is designed to work only at air temperatures above 55F. If the temperature falls below this, the pool heating will function at a reduced rate and will not heat the pool sufficiently. The pool heating will only heat the Pool to a maximum temperature of 15F above the ambient air temperature. For example, if the air temperature is 70F, the pool will heat to 85F, with our pool heating is set to run at a maximum of 86F. The pool heating is programmed on a timer switch, which will vary between Summer and Winter, to maximise efficiently.
THE WEATHER: We are unable to guarantee the temperature with pool heating, as this will depend on the prevailing weather conditions. If you have ordered pool heating, but the weather is warm, no refund will be given, as the pool heat will have been turned on in advance of your arrival.
WARMING UP: If pool heat is required, it will be turned on (between 10am and 4pm) on your check-in day. Depending on the weather conditions the water can take some hours to reach optimum temperature. The Owners, the Management Company and/or their agents do not accept liability, or compensate for the loss of pool heating or lighting facilities other than as noted above.
GLASSWARE is strictly forbidden in the pool area. Plastic ware is available and must be used at all times in the pool area.
SAFETY: Guests are specifically requested not to allow children to use the Baby Pool, Swimming pool, Jacuzzi/Spa or pool/spa area unsupervised, not to swim or use the spa unaccompanied and not to swim or use the spa under the influence of alcohol, medication or other mind altering substances. The Owners, the Management Company and/or their agents do not accept liability for any accident, injury or death, howsoever caused, as a result of the use of the pool, spa and pool/spa area.
There are alarms on all doors leading to the pool/spa area: These alarms must not be switched off, tampered with or in any way disabled. This is a state requirement and can result in a $5000 fine if not adhered to.
A Pool Fence is also available which should be left erect for the safety and wellbeing of small children.
Guests can choose to pay a Damage Waiver (DW) or Security Deposit (SD).
DAMAGE WAIVER (DW)
The DW is charged at $49/£35 per home. If DW is chosen, this is added to the final payment for the rental. Please note that this will cover 'Accidental Damage' up to the value of $1500. Any 'Meaningful Damage', or cost to repair any damage above this value will be charged to the 'Lead Guest'.
Accidental Damage: Accidents do happen and we would ask you report any breakages or damage, however small or large, to our Management Company immediately. This ensures that we can put things in order for you, or the next guests entering the home(s) following your departure, in the way you would expect to find them on your arrival.
DAMAGE / SECURITY DEPOSIT (SD)
If you have not chosen the Damage Waiver, a Damage/Security Deposit (SD) of $300 or £200 per home shall be provided to the Owners as part of the final payment, or by Credit Card Pre-authorization (hold), prior to your arrival. The SD will be held until the home(s) has/have been inspected upon the guests departure. The home(s) will be inspected both before and at the end of each rental. Once it is determined that the home(s) is/are in satisfactory condition, the SD, or the balance thereof, will be issued to the 'Lead Guest' within 14 days of the guests departure. If the SD is held by the Credit Card Pre-authorization, and no damage is reported, the hold will be released from the Credit Card within 7 days of the guests departure.
The 'Lead Guest' is solely responsible for any damage or breakages, beyond normal "wear and tear", that may be caused to the home(s) and/or to its/their contents, and also for any loss of items in the inventory during their stay. Upon arrival, the 'Lead Guest' should immediately report any damage/issues to the Management Company. Examples of such damage/issues might include, but are not limited to, broken windows or blinds, torn screen on pool screenhouse, burn marks on kitchen worktops, tables or other furniture, appliance problems, major stains, etc.
The 'Lead Guest' is responsible for the safe keeping and return of the key(s) for the home(s). If the key(s) is/are not returned or is/are lost, the cost of changing the lock(s) will be deducted from your SD.
Charges for damages, losses or any maintenance or repairs to the home(s), equipment, amenities or fixtures, or any cleaning services over and above those normally required to prepare the home(s) for the next guests which are necessitated by misuse or extraordinary uncleanliness, will be at the discretion of the Management Company and will be deducted from the Damage/Security Deposit.
SMOKING: All our homes are strictly designated as "No Smoking" homes, and all guests agree to refrain from smoking inside the home(s). As the garage is used as a 'games room', smoking is also prohibited in the 'games room'. In the event that neutralization of smoke odours from cigarettes, cigars, pipes or other smoking materials is required, or in the event that burn marks from cigarettes, cigars, pipes, or other smoking materials are detected, this will result in the loss of your full SD. Additionally, if smoking in the home is observed or detected during your stay, your complete party will be removed from the home, with no refund, and your full Damage/Security Deposit charged.
PLEASE NOTE: In the event that any damage or loss is assessed to be in excess of the amount of SD collected, the 'Lead Guest' will be held responsible for full reimbursement of the outstanding amount plus any additional charges and agrees to pay this amount within fourteen (14) days of written notification of such by the Owners.
In the unlikely event that you should have a problem with our rental home(s) or facilities, please bring this to the attention of the Management Company immediately so they can investigate and attempt to resolve the issue locally. If you are still dissatisfied with the outcome, please send the complaint in writing to ourselves and the Management Company within 14 days of your return home. If you do not bring your complaint to the Management Company's attention immediately, you will have not allowed them the opportunity to satisfactorily resolve your problem - in these circumstances, we will be unable to assist with your complaint - we cannot try to put things right for you when you have returned home! Please note however, that we cannot accept responsibility for the actions or omissions of other home owners, any Management Company staff, or their agents. Should you be dissatisfied with our own booking procedures or administration, please let us know immediately so that we can attempt to improve our service to you and others. Please note that none of these provisions affect your statutory rights.
In the event of circumstances beyond our control requiring us to cancel a booking, e.g. including Acts of God, civil disturbances, riots, flood, drought, fire and legislation, refunds will only be made in respect of the booking - No compensation will be made. We will do everything in our power to find suitable alternative accommodation through our Management Company, however we cannot accept any liability whatsoever in respect of any loss or damage sustained by any guest in these circumstances. Furthermore, the owners cannot guarantee that all the facilities described in their brochure or website will be available.
Any cancellation must be immediately submitted in writing, and will involve the following cancellation policy.
Important Note: In the event of a cancellation, where multiple homes have been booked and payment received by us (Florida Lake Villas), the Cancellation policy will be applied separately to each individual home being cancelled.
Any extras or additional options that have been paid for, and not utilized, e.g. Pool Heat, will be returned in full.
The Owners, the Management Company, and/or their agents, do not accept any Liability whatsoever, or howsoever caused, for any accident, personal injury (including allergies), death, loss, damage to persons or personal effects, or any expenses incurred, by any guest, or any such claim by a third party, as a consequence of actions by the guest(s), or as a result of the use of the home(s), swimming pool(s), baby pool or Spa(s) and pool/spa area, including changes caused by Force Majeure. This waiver extends to any person visiting the home(s), including anyone in or around the home as guest(s) of the guest(s).
Furthermore, the Owners, the Management Company, and/or their agents, do not accept any responsibility for the sudden failure of equipment or main services to, or in the home(s).
These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of, or in connection with, these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.